Shipping
Domestic Shipping (Australia Only)
We currently ship Australia-wide using Australia Post.
Australia
Standard Shipping
$10 AUD — Estimated delivery within 2–8 business days via Australia Post.
Express Shipping
$14 AUD — Estimated delivery within 1–4 business days via Australia Post.
Free Shipping
Orders over $100 AUD receive free standard shipping.
Order Processing
Orders are processed Monday to Friday (excluding weekends and public holidays) and typically ship within 24–48 hours.
Orders placed before 2PM AWST are eligible for same-day dispatch.
Once dispatched, you'll receive an email with your tracking information.
Address Updates
Please ensure your shipping details are correct at checkout. If you need to update your address, email info@ngillaflow.com as soon as possible before your order is shipped.
If a change of address is made directly with Australia Post, Ngilla Flow is not responsible for lost, delayed, or misdelivered parcels.
PO Boxes & Parcel Lockers
Yes — we ship to PO Boxes and Parcel Lockers Australia-wide.
Delivery Liability
Ngilla Flow is not liable for parcels that are lost, stolen, or delayed after dispatch.
Delivery timeframes may vary slightly depending on your location and peak postal periods.
Have more questions?
We’re here to help. For shipping, product support, or anything in between, reach out to us at info@ngillaflow.com or use the form below — we’ll get back to you as soon as possible.