About Hard Water
What is hard water?
Hard water is water that contains naturally high levels of minerals like calcium and magnesium. While not harmful to your health, it can interfere with your skin and hair's natural balance, and affect the overall feel and flow of your water.
How does it affect my hair and skin?
Hard water can strip away your skin and scalp’s natural oils, leaving you with dryness, irritation, and buildup. Over time, it may cause your hair to feel dull, coarse, or heavy — and your skin to lose its glow. It can also leave behind chalky residue on shower surfaces, disrupting both your body and your space.
How does Ngilla Flow help?
Ngilla Flow’s Vitamin C-infused shower filter works to neutralise chlorine, reduce mineral content, and soften your water. The result? Skin that feels nourished, hair that feels light and replenished, and a shower that supports your wellness — not works against it.
Our Shower Filter
What’s inside the Ngilla Flow filter?
Our 15-stage filter is carefully formulated to transform your water into a more skin- and hair-friendly experience. Each stage is designed to purify, soften, and enrich your water using a blend of natural minerals, active carbon, and advanced filtration elements.
PPF (5 Micron) - Stage 1 (Initial filtration layer)
Calcium Sulfite - Removes chlorine and improves water quality.
Coconut Activated Carbon - Absorbs impurities, odors, and chemicals.
KDF55 - Reduces heavy metals and inhibits bacterial growth.
Alkaline Ceramic Balls - Adds beneficial minerals and balances pH levels.
Energy Ceramic Balls - Enhances water quality and boosts energy.
Maifan Stone - Releases trace minerals beneficial for skin and hair.
Germanium Balls - Promotes skin health and improves water absorption.
Vitamin C - Neutralises chlorine and improves skin hydration.
Magnetic Ceramic Balls - Enhances water quality and reduces scale buildup.
Tourmaline - Softens water and produces negative ions.
Far-IR Mineralisation Ball - Enhances water quality with infrared properties.
Ceramic Ball Ions - Releases beneficial ions for improved skin and hair health.
Mineral Ceramic Balls - Enriches water with essential minerals.
PPF (5 Micron) - (final filtration layer)
Together, they create water that feels more aligned with your skin’s natural state — clean, soft, and revitalising.
When should I replace the cartridge?
We recommend replacing the cartridge every 3 to 6 months, depending on your water quality and how often it's used. For a single-person household, replacement is typically needed around every 5 months. In a two-person home, every 4 months is ideal, and for households with three or more people — or higher daily usage — we suggest changing it every 3 months. If your home has particularly hard water, you may need to replace the cartridge more frequently to maintain optimal results.
Installation & Maintenance
Will it fit my shower?
Yes — the Ngilla Flow filter is designed to fit standard 1/2 inch (1/2" BSP) threaded shower arms, which is the universal size used in most Australian homes. It connects easily between your existing shower head and the wall-mounted shower arm, with no tools or plumbing experience required.
If your setup uses a non-standard fitting or a handheld shower system, an adaptor may be needed — but for most fixed or rain-style shower heads, installation is quick, seamless, and straightforward.
How do I dispose of the used filter cartridge?
Carefully pierce through the mesh lining, compost the natural minerals, and recycle the casing where possible. Please refer to your local council's guidelines for correct disposal.
Have more questions?
We’re here to help. For shipping, product support, or anything in between, reach out to us at info@ngillaflow.com or use the form below — we’ll get back to you as soon as possible.