Terms of service

Terms of Service

Last updated: October 2025

Overview

Welcome to Ngilla Flow. The terms “we”, “us”, and “our” refer to Ngilla Flow. We operate this website and store, including all related content, features, tools, products, and services (collectively, the “Services”). These Terms of Service (“Terms”) govern your use of our website and Services.

By using our website or purchasing from us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Access and Accounts

By using our Services, you confirm that you are at least the age of majority in your region or have parental consent.
You must provide accurate and current information when making a purchase or creating an account. You are responsible for maintaining your account security and for all activity under your account.

2. Our Products

We aim to display products and descriptions as accurately as possible. However, colors and textures may vary depending on your screen or device.
We reserve the right to modify, discontinue, or limit quantities of any product at any time without notice.

3. Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order.
Your order is confirmed once payment is processed and you receive an order confirmation.
Please review your details carefully — once an order is accepted, it may not be possible to cancel or modify it.

Purchases are subject to our Return & Refund Policy.

4. Prices and Billing

Prices, promotions, and discounts are subject to change at any time.
All prices are listed in AUD and include GST unless stated otherwise.
Shipping, customs, and handling fees may apply.

You agree to provide accurate payment and billing information. We reserve the right to cancel or refuse orders if fraudulent or unauthorized payment activity is suspected.

5. Shipping and Delivery

We dispatch orders from Western Australia and aim to meet estimated delivery times.
However, delivery times are not guaranteed — delays may occur due to courier delays, customs, or unforeseen events.
Once an order has shipped, ownership and risk transfer to you.

6. Intellectual Property

All content on this website — including text, product descriptions, logos, graphics, and images — is the property of Ngilla Flow and is protected by copyright and trademark laws.
You may not reproduce, distribute, or exploit any part of the Services without prior written permission from Ngilla Flow.

7. Third-Party Links

Our website may include links to third-party sites. These are provided for convenience and do not imply endorsement.
We are not responsible for any third-party content, products, or services accessed through such links.

8. Feedback

By submitting feedback, reviews, or suggestions, you grant Ngilla Flow a non-exclusive, royalty-free right to use and share that content for business purposes.

9. Errors and Omissions

Occasionally, there may be errors in product descriptions, pricing, or availability. We reserve the right to correct these and cancel or update affected orders at any time.

10. Limitation of Liability

To the maximum extent permitted by law, Ngilla Flow will not be liable for any indirect, incidental, or consequential loss arising from your use of our website or products, including loss of profit, data, or opportunity.

11. Indemnification

You agree to indemnify and hold harmless Ngilla Flow and its employees from any claim or demand arising out of your breach of these Terms or violation of any law or third-party rights.

12. Governing Law

These Terms are governed by the laws of Western Australia, Australia. Any disputes will be handled in the courts of Western Australia.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. The latest version will always be available on this page, and your continued use of our Services signifies your acceptance of any changes.

14. Contact Information

For questions about these Terms, please contact us:

Ngilla Flow
📬 PO Box 408, Cloverdale WA 6985
📧 hello@ngillaflow.com
🌐 www.ngillaflow.com