Shipping & Returns

At Ngilla, every order is packed with care and dispatched promptly from Australia.

DOMESTIC SHIPPING (AUSTRALIA)

Service	Delivery Estimate	Price
Standard	2–8 business days	$10 AUD
Express	1–4 business days	$15 AUD

 

INTERNATIONAL SHIPPING

International duties, taxes, or customs fees may apply depending on your region and are the responsibility of the customer.

Region	Service	Delivery Estimate	Price
United Kingdom	Standard Tracked	4–7 business days	$29.95 AUD
New Zealand	Standard Tracked	4–7 business days	$19.95 AUD

 

ORDER PROCESSING & TRACKING

Orders placed before 2:00 PM AWST are typically dispatched the same business day. Orders placed after this time will be dispatched the following business day.

Once your order has been shipped, you’ll receive tracking details via email so you can follow its journey.

RETURNS & REFUNDS

We want you to feel confident in your purchase. If you’re not completely satisfied, you may request a return within 30 days of delivery.

To be eligible for a refund, items must be unused and returned in original packaging.

For hygiene reasons, we cannot accept returns on filters that have been installed, used, or exposed to water.

If you experience an issue after installation, please contact hello@ngillaflow.com and we’ll work with you to resolve it where possible.

INCORRECT, DAMAGED, OR FAULTY ITEMS

If your order arrives incorrect, damaged, or faulty, please email hello@ngillaflow.com within 7 days of delivery and include:

• Your order number
• Clear photos of the issue

Once reviewed, we’ll provide instructions for a replacement or refund where applicable.

Return shipping costs are not covered unless the product is confirmed faulty.

MISSING ITEMS

If something is missing from your parcel, contact hello@ngillaflow.com with your order number and we’ll investigate promptly.

SHIPPING DELAYS

While we aim to meet all delivery estimates, occasional delays may occur due to customs processing, weather, or courier disruptions outside our control.

If your parcel is lost or damaged in transit, please contact hello@ngillaflow.com and we’ll assist in resolving the issue as quickly as possible.